Client FAQ

We understand that you may have questions or concerns about your pet's health and well-being, and we're here to provide the answers you need. Below are some of the most commonly asked questions. If you don't find the information you're looking for or if you have any further inquiries, please don't hesitate to contact us directly. Our dedicated team is always ready to assist you!

General Questions

What is the difference between an animal hospital and a clinic?

• At our central West Harford location, we operate as an animal hospital, which means we provide comprehensive medical care for pets, including advanced diagnostic and surgical services, as well as 24-hour emergency care. Unlike a traditional clinic, this facility is equipped with state-of-the-art technology staffed by experienced veterinarians and support personnel, and offers transportation between the other traditional branches in Kensington and Windsor. The teams at all of our branches are highly skilled professionals who are dedicated to ensuring the health and well-being of your pets. Visit our About Us page to learn more about the expertise and qualifications of our veterinary team.
  
  

Do you offer pet boarding services?

• Yes, we provide pet boarding and daycare services at our animal hospital facilities. Our boarding facilities are designed to provide a safe and comfortable environment for your furry companions while you're away. Explore our Services page for more information on our boarding options, amenities, and booking procedures.
  
  

Do you provide care to animals other than dogs and cats?

• Currently, our veterinarians specialize in providing care to dogs and cats exclusively. We focus on delivering high-quality veterinary services tailored to the unique needs of our canine and feline patients.
  
  

Emergency Care

What should I do in the event of a pet emergency?

• We understand that pet emergencies can be stressful and frightening experiences. If you believe your pet is experiencing a medical emergency, please contact us immediately at (860) 233-8564. Our emergency department is open 24 hours a day, 7 days a week, to provide urgent veterinary care for your pet.
  
  

What should I do if my pet requires emergency care outside of regular business hours?

• In the event of a pet emergency outside of our regular business hours, please contact our West Hartford location by calling (860) 233-8564. Our emergency entrance is located on the side of the building where our 24-hour emergency service is available to provide urgent veterinary care for your pet.
  
  

Appointment and Scheduling

How do I schedule an appointment for my pet?

• Scheduling an appointment for your pet is easy! You can call any of our branches directly during our regular listed business hours to speak with our friendly staff and book an appointment that fits your schedule. Alternatively, you can use our online appointment request form to submit your appointment request conveniently.
  
  

How can I prepare for my pet's appointment?

• We recommend bringing any relevant medical records, including vaccination records and previous medical history, to your pet's appointment. Additionally, if your pet is on any medications or has specific dietary requirements, please inform our staff in advance. Bringing your pet's favorite treats or toys can also help make their visit more comfortable.
  
  

Billing and Payment

Why are veterinary services priced the way they are?

• We understand that pricing for veterinary services can sometimes be a concern for our clients. Our pricing is determined based on several factors, including the cost of equipment, supplies, medications, and the expertise of our veterinary team. Additionally, certain services, such as diagnostic tests and specialized procedures, may require sending samples or images to external laboratories or specialists for analysis. These external services incur additional costs, which are reflected in the final billing. To put things into perspective, it's helpful to compare the cost of veterinary care to the cost of regular doctor visits for humans. While we strive to keep our prices competitive as well as transparent, it's essential to remember that our primary focus is on providing the highest quality care for your pet's health and well-being, just as you would expect from your own doctor.
  
  

What payment methods do you accept?

• We accept various payment methods, including cash, credit cards, and pet insurance. Additionally, we offer financing options through third-party providers to help you manage unexpected veterinary expenses.
  
  

If you have any further questions or require assistance, please feel free to reach out to us. Your pet's health and well-being are our top priorities, and we're here to support you every step of the way. For more informational guidance, please check out our online library.